IT Service Management
We provide effective design of your IT service management following thorough consultation and deciding upon the best solution. We would then set up and integrate your new system with minimal disruption. Our Network Operations Center (NOC) can ensure that your IT systems are working up to date. The NOC is a combination of all of the 24/7 monitoring and support services through which we can detect issues early and optimise their processes to avoid issues. Our team of experts can implement strong disaster recovery options to protect your data.
The following are services provided under Network design and Implementation and Support.
Network Design and Implementation
- Pre-Implementation Inspections & Consulting
- Draft network diagrams based on EMR or other system requirements
- Design, Install and Configure Network Infrastructure (i.e., cable drops, server, NAS/SAN, LAN/WAN)
- Domain Set-Up
- Hardware Install and Configuration
- Digital Fax Install and set-up
- Full System Implementation
- Post Implementation Clean-Up
- Post Implementation Testing
Support Services
- Unlimited remote support
- Unlimited phone support
- 24/7 remote system monitoring
- Automated system updates and patches
- Flat fee onsite support (no hourly charges) for break fixes
- Hardware discounts
- Discounted services
- 24x7 Monitoring for Proactive Maintenance and Transparency
- PC Hardware Health Monitoring
- Windows Updates
- Windows Patches
- Security Monitoring
- Security Updates
- Antivirus, Anti-Malware
- Weekly/Monthly Reports