As digital transformation occurs across industries and more and more digital enterprises are established, the value delivered by IT service management to them is highlighted. Before looking at the value a digital enterprise gets from IT service management, it is important to understand what exactly IT management service experts do.
IT services are essentially all services offered by your company’s IT team or IT consulting service expert. This could include the digital devices and platforms used by the digital enterprise as well as creating employee accounts and resetting passwords.
These IT services require designing, creation, delivery, support, and management and these activities are called IT service management or ITSM. However, IT service management consists of more than daily IT-related issues in a digital enterprise, which is why they often don’t hesitate to partner with a reputed IT consulting company.
An IT service management process has five key areas. Service strategy includes strategy management, financial management, service portfolio management, and demand and capacity management. Service design includes risk management, information security, compliance, and design coordination.
Service transition includes features like change management and evaluation, knowledge management, and project management. Incident and request fulfilment management, technical management, and problem management fall under service operation and continual service improvement looks at IT service reviews and process evaluation.
While these play a huge role in IT service management, an IT consulting company will provide these services as well as many others to a digital enterprise. IT service management can also regularise processes, ensuring structured delivery and documentation, which streamlines processes and aids in decision making.
In order to understand the main ways in which IT service management delivers value to a digital enterprise, it is important to look at a report titled ‘Delivering Value to Today’s Digital Enterprise: The State of IT Service Management 2017’ by Forbes Reporting in association with BMC.
While the report is from 2017, the key findings of the report provide insight on the value delivered by IT service management to a digital enterprise. One of the key findings is that the lack of a service management approach negatively affects competitiveness.
A majority of the executives who took the survey the report is based on agreed that the time, money, and resources spent on ongoing maintenance and management as opposed to project development or new initiatives affects the overall competitiveness of the organisation. In addition to this, most executives surveyed also agreed that there was a shortage of the skills required to meet the changing IT landscape.
However, a digital enterprise can solve both challenges through an IT consulting service expert. They will have the skills required to ensure IT service management delivers value to a digital enterprise as well as allowing an enterprise to focus more of their time, money, and resources on innovation and project development while the IT consulting company oversees IT service management.
IT service management is also important in cloud computing and big data initiatives and these functions add value to a digital enterprise while also ensuring transparency and productivity. It is also important to note that the report found that many executives had responded to budget and resource challenges by turning to cloud-based services.
Thus an IT consulting service expert can aid the digital transformation of an enterprise by converting to cloud-based services, which can reduce costs and increase efficiency and productivity. This is a key value delivered to a digital enterprise as two of the main drivers of IT service management are improving operational efficiency and employee productivity.
A few other benefits of IT service management that can add value to a digital enterprise include higher returns on IT investments, minimal service outages, better analysis of IT problems, and reduced risk in the implementation of IT changes.
In order for a digital enterprise to enjoy these benefits of IT service management, they can partner with reputed IT managed service experts who can ensure that IT service management delivers value to the digital enterprise.
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